| Getting the ball rolling | Congress | Incentive | Seminar |
ACCOMMODATION | | | |
| Provisional hotel rooms reservation | 
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| Price / discount negociation with hotel operators |
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| Accommodation request processing |
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| Processing hotel reservation changes and cancellation |
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| Participant list updating |
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| Sending rooms reservation confirmation to participants |
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| Bookings confirmation |
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| Modification follow up | |
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| Implementation of online accommodation listings |
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RECEPTION
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| Participants list management |
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| Accreditations management |
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| Hiring of hostesses, drivers, technicians, etc. |
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| Badge production |
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| Welcome desk at he Lausanne airport/train station and at the event venue |
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| Submission of personnal documents (forms, nominal vouchers, discounts) |
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| Welcome services for participants |
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| Last minute bookings |
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Congress package